Terms of Service
Last updated: October 5, 2026 · Questions? hello@cleannationus.com
1. Acceptance of Terms
By accessing or using Clean Nation's website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Description of Service
Clean Nation is a platform that connects clients seeking cleaning services with independent cleaning professionals. We do not employ cleaners directly; we facilitate connections between clients and independent service providers.
3. User Accounts
To use certain features of our service, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
SMS messages. If you provide a phone number on your account, you consent to receive account-verification text messages from us or our sign-in provider — for example, when you add the number or use it to sign in — as well as transactional service texts about your bookings and, for cleaning partners, available jobs, while you keep a phone number on file. These messages are transactional, not marketing. Message and data rates may apply. You can stop service texts at any time by replying STOP to any message or by turning off “Text message updates” in Settings → Notifications. SMS availability is limited to supported countries (currently the United States).
4. Booking, Payments, Cancellations, and Refunds
Booking fee
When you book a cleaning through Clean Nation, you agree to pay a $20 booking fee. This fee is separate from the cleaning service cost, which you pay directly to the cleaner.
Minimum notice. Bookings must be scheduled at least 24 hours in advance so your cleaner can plan the visit. In areas where we do not yet have an active cleaner, bookings require at least 48 hours' notice while we match one — you are not charged until a cleaner is confirmed.
The booking fee is refunded in full when:
- You cancel more than 24 hours before the scheduled service;
- We cannot match you with a cleaner;
- Your assigned cleaner cancels or does not show up.
Cancellations made less than 24 hours before the scheduled service are not eligible for a booking fee refund, except where the failure is ours or the cleaner's as described above.
Clean Nation Membership
The optional Clean Nation Membership is a monthly subscription that waives the booking fee while it is active. You can cancel at any time from the Membership card on your dashboard (“Manage subscription”): your benefits continue to the end of the paid month, and the next renewal simply does not happen. We do not offer prorated or partial refunds for a month already in progress.
One goodwill exception: if you are a first-time subscriber and have not used any member benefit (no fee-waived bookings), you may request a full refund of your first month within 7 days of subscribing by contacting support.
Custom payments
Occasionally we arrange a custom payment with you for something bespoke — for example, a special service or a one-off charge agreed with our team. Because these are case-by-case by nature, refunds for them are arranged case-by-case too: contact support and we will sort it out.
5. Independent Contractors
Cleaning professionals on our platform are independent businesses, not employees of Clean Nation. We verify their liability insurance, but we do not control how they perform their services.
6. Reviews
Reviews on Clean Nation come only from completed bookings — they cannot be submitted any other way. Clients may edit or delete their own reviews at any time; the cleaner's overall rating is recalculated accordingly. Cleaners may publish one public response to each review and may edit that response, but cannot alter or remove the review itself. We moderate reviews only for dishonesty or abuse (for example, fabricated claims, harassment, or personal contact information) — never because of the star rating given.
7. Limitation of Liability
Clean Nation is not liable for any damages, injuries, or losses that may occur during or as a result of cleaning services. All cleaners are required to carry their own liability insurance.
8. Dispute Resolution
Any disputes between clients and cleaners should first be addressed directly between the parties. Clean Nation may assist in mediation but is not responsible for resolving disputes.
9. Modifications to Terms
We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.
10. Termination and Account Deletion
We may terminate or suspend your account at any time for violations of these terms or for any other reason at our discretion.
You may delete your account yourself at any time from Settings → Delete account. Deletion is immediate: your sign-in and profile are removed and personal details on past bookings are anonymized. Easy to join, easy to leave.
11. Contact
For questions about these Terms of Service, please contact us at hello@cleannationus.com.